FAQ - Payments - Shipping/Delivery - Conditions

Introduction

Cantinarte wich legal headquarter is in Via L’Aquila 18, 66013 Chieti - ITALY - P.Iva: 02196480699 Tel. +39 0871 575427 Fax +39 0871 560954,manages the site www.cantinarte.com and Shop Online in it present. These general conditions of contract governing the sale - only in Italian territory - of products to private consumers (the customer) through the site www.cantinarte.com

Acceptance of terms of sale

This sale agreement between the Customer and the Company CantinArte must be concluded with the acceptance by the Company, at its sole discretion that it reserves the right. Acceptance of order is confirmed by an email summary of order, sent to the email address supplied by Customer during registration. The acceptance email contains the order number assigned, the date and time of the transaction, the personal and shipping provided by the customer, the same is committed to ensure the accuracy of all information provided to and communicate 'Company any differences. Special and unforeseen circumstances may not allow the Company to guarantee the supply of certain products on the site, no responsibility is therefore attributable to the Company for the temporary unavailability of one or more products. The customer agrees to accept partial orders and complete. The company is committed to inform the customer of any unavailability of one or more products ordered. The parties expressly exclude any right of Customer to any possibility of damages, compensation, reimbursement, and releases the Company from any liability in contract or tort as a result of direct or indirect damage to persons and / or property, caused by the rejection, the total or part of an order.

Bonifico bancario anticipato

The bank transfer must report to the causal order number and date indicated in the email confirming the transaction. The banking company Cantinarte are:

Cassa di Risparmio Chieti-Agenzia Chieti Scalo

Credit card / PayPal

Credit cards accepted are those related to the Visa, Visa Electron, Mastercard, Maestro, Aura and Postepay. Orders placed by credit card and / or PayPal may take the status: 1. Completed: The order has been completed and payment is in verification and in case of lack of authorization from the bank card network, the order will be canceled. 2. Confirmed: The order has been verified and approved. 3. Usually Ships: If you choose home delivery order has been processed. 4. Shipped: The order was delivered to the carrier. They are available in the consignment note and invoice. The order will be charged on the customer's credit card at the time evasion of the goods ordered. The customer may cancel the order until such time as it has not yet assumed the status of "Confirmed" At any time the customer can check the status of the order by clicking on the url in the order indicated.

Pagamento in contrassegno (Italians customers only)

The order of the day after the order, the arrival of the package is delivered, in cash, the amount of the order to the courier.

Transactions security

Transactions by credit card or PayPal account are made directly on the PayPal site, and the Company is therefore not in a position to know or store any information concerning the customer's credit card, because they are the same type in on the site of the PayPal system, and having managed through the highest safety standards.

Shipping costs

All orders require shipment by express courier. The customer has requested a fixed shipping charge listed on the site. The shipping cost will automatically add up the total value of the order during the checkout process. The fixed cost of shipping is limited only to shipments in Italian territory. For each order the company issues an invoice for the goods shipped. They will use the information provided by the customer when the order or registration. After the invoice will not be able to make any changes.

The goods are packed in a protective impact. Express delivery by courier, shall be construed as indicative and could vary in the same geographic areas because of the target, weather conditions, traffic conditions. Delivery is at the following times: from 9.00 to 18.00 daily, except holidays, from Monday to make the first delivery courier venerdì.Il without notice. In the absence of the customer, the courier will try again another delivery in two working days. In case of further absence, the delivery will be canceled and the amount paid will be refunded to the customer excluding shipping costs and reimbursement. The customer can contact the carrier and the carrier agree depending on availability and delivery times. No responsibility can be attributed to the Company for the delay in the order or the timing and mode of delivery of ordered goods

Delivery charges

Upon delivery of the goods by the courier, the customer is required to check: - The number of boxes is the same as indicated in the invoice; - The packaging is not damaged or wet or altered. Any external damage or the mismatch of the number of packages or particulars, must be immediately reported to the carrier making the delivery, by adding the word "withdrawal conditional" on the appropriate document and confirmed within 8 days by registered mail sent to the headquarters the carrier indicated on the accompanying document. Once signed the slip, the customer can not make any objection about the appearance of the goods.

Right of Withdrawal

Under Article. 64 et seq. of Legislative Decree no. 206/2005, if the customer purchases from the Shop Online Cantinarte the Company as a consumer, that is, for purposes not related to his professional activity and no indication of P. VAT has the same right to terminate the purchase contract without penalty and conditions set out below. If the customer decides to exercise the right of withdrawal is required within 10 working days after receiving the package to report it at star@cantinarte.com indicating the order number or invoice and will return such products, as well as bank details for the credit. The Company will send the customer a withdrawal form, which must be printed and completed in its entirety. The Customer shall at its own expense, to ship products to be returned using a suitable inballo, enclosing the bill of sale and the withdrawal form mentioned above. Within 15 working days from their receipt, the Company will provide to the crediting of any amount already paid, net of expenses incurred for collection by credit card and bank account indicated.

Contract modifications

Any changes or new conditions of sale will be effective upon posting on the website and will apply only to sales concluded after its publication. Privacy Policy Information referred to in \ 'art. 13 of Legislative Decree no. 196/2003 The Company CantinArte poses extreme care and respect to the collection and processing of personal data of its customers and surfers always limited to the provision of services required by the navigator and related activities.

Personal datas controller

The data controller is CantinArte Company, headquartered Chieti (CH) 18 Via L'Aquila. Responsible for the processing of personal data are: - Administration and Sales Office for the activities of billing and shipping orders; - Study accountant for the treatment of data with regard to the accounting records and management activities; Place and mode of data processing The data collected through this website are used only at the registered office of the Company or at the offices of professionals responsible for the administrative, accounting, technical and logistical. Aims of treatment The processing of personal data provided voluntarily by the navigator, or otherwise acquired by the Company of the activity can be made for: a) submission of required documentation; b) record requests for service activation; c) to fulfill a legal obligation; d) perform statistical analysis for marketing purposes; e) detecting the level of satisfaction of the sailors; f) communicate information to registered users of the service; Methods of treatment. The processing of personal data for the purposes indicated, will take place using both automated and non-automated means and in compliance with the provisions established by law. The Company reserves the right to transmit these data to those charged with, individuals or corporations in Italy or in EU countries, the data will be processed only to the extent necessary for the service rendered. Navigation data To meet technical requirements, web marketing and tailor the services rendered to customers 'real needs / navigation computer systems used to operate this website acquire during their normal operation, some personal data whose transmission is implicit in' use of Internet communication protocols. This information is not collected to be associated with identified subjects, but by their very nature could, through processing and associations with data held by third parties, allow users to be identified. This category of data includes IP addresses or domain names of computers used by users who connect to the site, URI (Uniform Resource Identifier) ​​of requested resources, the time of the request, the method used to submit the request to the server, the size of the file obtained in reply, the numerical code indicating the status of the response from the server (successful, error, etc..) and other parameters related to the operating system and all \ 'user computing environment. These data are used only to obtain anonymous statistical information on the \ 'use of the site and to ensure proper operation. The acquired data could be used to ascertain responsibility in case of hypothetical computer crimes against a third party or site.

Cookies

The Company may use cookies to simplify access to different areas of the site and to enable systems to recognize your PC back. Cookies are micro information (. Txt file), the browser and the server exchange during navigation. The cookies used (session cookies) do not in any way to identify the identity of a browser is not registered or have access to the information in his computer. The browser is free at any time to disable your browser from receiving cookies. Security The Company has taken every safety measure to reduce any risk of loss or destruction, even accidental, of the acquired data, unauthorized access by third parties or treatment is not allowed. Data provided voluntarily by The spontaneous and voluntary sending of e-mail addresses listed on this site or the sending of personal data results in the automatic acquisition of the same at the hands of CRM systems used by the Company in order to enable a prompt response and a support requests.

Right of access to data

The customer always has the right to obtain information by the Company relating to personal data concerning him, and their communication in intelligible form. The same is entitled to obtain information regarding the origin of your personal data, the purpose and procedures of your personal data, the logic applied in case of processing with the aid of electronic tools, the identification of the owner and of controllers and the names of persons or categories of persons to whom the data may be communicated or who can get to know them as, for example, the data controllers. The customer has the right to: a) updating, rectification or, if you are interested, the integration of your personal data; b) cancellation, transformation into anonymous form or blocking of your personal information, in violation of the law, including those that do not need to be kept for the purposes for which the data were collected or subsequently processed; c) certification that the operations in letters a) and b) have been notified, also as regards their contents, to those to whom the data were communicated or disseminated, unless this requirement proves impossible or involves a manifestly disproportionate to the protected right.

Refusal to provide personal data

Apart from the anonymous data collected during navigation systems, the visitor is free to provide or not their personal information into forms, forms \ 's order, the live chat, telephone operators. A refusal to provide personal data could result in the 'absolute impossibility of providing the service subpoenas or to comply with its obligations under the law.

Contacts

To exercise your rights, within the limits of the law, or for more information on how the company treats your personal information please email: star@cantinarte.com. This e-mail address is being protected from spambots. You need JavaScript enabled to view it. which we will give appropriate feedback.

complaints and notices

For any claim or statement please write to: The Eagle Street CantinArte 18 66013 Chieti Jurisdiction and Venue The purchase contract between the Customer and the Company Cantinarte is concluded in Italy and governed by Italian law. If the customer has purchased in the Forum as a consumer reference is to be identified in his city of residence in all other cases, the local jurisdiction is the only forum of Chieti

In how many days the order is delivered?

At what time order will be arrive?

What i have to do if goods are damaged?

If i change my mind after order is arrived?

How can i return the goods?